Refund policy

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Our policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot unfortunately offer any refund or exchange.

To be able to be returned, your article must be unused and in the state you received. It must also be in its original packaging.

The return of certain types of goods is not authorized. Thus, perishable foodstuffs, such as food, flowers, newspapers or magazines, cannot be returned.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial reimbursements are granted: (if applicable)
*Any article which is not in its original state, which is damaged or to which parts are lacking for a reason not due to an error on our part.
*Any article returned more than 30 days after delivery


Refund

Once your return has been received and inspected, we will send you an email to tell you that we have received the returned article. We will also tell you if your refund is approved or refused.
If it is approved, your refund is processed and your credit card or an initial payment card is automatically credited within a few days.



Delayed or missing reimbursements (if applicable)

If you have not yet received a refund, first review your bank account.
Then contact the company issuing your credit card, because the official display of your refund may take some time.
Then contact your bank. The display of a refund is often preceded by a processing period.
If you have carried out all these steps and you have still not received your refund, contact us at the following address: contact@thevegetalbexperience.com.


Trades

We only replace the initially defective or damaged items. If you must replace yours with the same article, send us an e-mail to contact@thevegetallabexperience.com and send your article to: 22 allée Alan Turing, Clermont-Ferrand, 63000, France.

The shipping costs related to the return of your item are your responsibility. They are not refundable. If you receive a refund, the return cost of the return will be deducted.

If you send an item worth 75 €, we recommend that you use a shipping tracking service or have your shipment. We do not guarantee that we will receive the returned article.